Office Manager & Customer Experience Lead

Prismhr Hire; Fishers (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Career development

Job summary

Prismhr Hire is seeking an organized Office Manager and Customer Service professional to oversee daily operations and deliver excellent client support. This dual-role position requires a proactive, detail-oriented individual who can lead administrative tasks and interact professionally with customers.

The ideal candidate will have a Bachelor's degree and proven experience in office management and customer service, strong communication, and the ability to work independently or in a team to

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field is preferred.
• Proven experience in office management and customer service.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite and familiarity with office management software.

Responsibilities

• Oversee daily office functions to ensure a smooth and efficient workflow.
• Manage administrative staff, delegating tasks, and providing professional support as needed.
• Develop and implement office procedures and policies to improve efficiencies and compliance.
• Maintain an organized and cohesive working environment for all team members.
• Handle incoming customer inquiries, providing accurate information and resolving issues in a timely manner.
• Foster positive relationships with customers, addressing concerns with tact and professionalism.
• Coordinate with various departments to ensure customer satisfaction and swift resolution of inquiries.
• Assist in hiring, training, and supervising office support staff.
• Monitor office supplies and inventory, processing orders as necessary.
• Prepare reports, presentations, and correspondence as needed by management.

Skills

Office management

Customer service

Organizational skills

Communication skills

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office Suite

Job description

Prismhr Hire is seeking an organized Office Manager and Customer Service professional to oversee daily operations and deliver excellent client support. This dual-role position requires a proactive, detail-oriented individual who can lead administrative tasks and interact professionally with customers.

The ideal candidate will have a Bachelor's degree and proven experience in office management and customer service, strong communication, and the ability to work independently or in a team to