Onsite Enterprise SaaS Customer Success Leader

Prismhr-2; Duluth (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

PrismHR in Duluth, GA, seeks a Manager of Customer Success to build long-term relationships with enterprise customers, improve their experience, and drive revenue opportunities across the full customer lifecycle from implementation to renewals.

You will coordinate with Sales, Support, Professional Services, and Product Delivery, lead executive-level meetings, and guide product adoption while ensuring revenue retention and customer health.

Qualifications

• 5-10 years customer care experience with a focus on relationship building at the senior executive level.
• Bachelor’s degree or an equivalent combination of training and experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as primary point of contact for enterprise customers.
• Advocate for customers with internal partners to drive customer-centric solutions.
• Coordinate customer activities with Sales, Support, Professional Services and Product Delivery teams.
• Develop and maintain relationships to understand the customer’s goals, strategy and challenges.
• Define metrics and goals for success and monitor progress.
• Prepare and lead customer meetings, including business reviews and renewal discussions.
• Identify opportunities for follow-on sales and training.
• Drive customer adoption of PrismHR products and establish yourself as a trusted advisor.

Skills

Customer relationship management

Executive communication

Cross-functional collaboration

Problem solving

HRIS knowledge

Leadership and guidance

Education

Bachelor’s degree or equivalent

MBA or advanced degree desirable

Tools

PrismHR familiarity

Job description

PrismHR in Duluth, GA, seeks a Manager of Customer Success to build long-term relationships with enterprise customers, improve their experience, and drive revenue opportunities across the full customer lifecycle from implementation to renewals.

You will coordinate with Sales, Support, Professional Services, and Product Delivery, lead executive-level meetings, and guide product adoption while ensuring revenue retention and customer health.