Senior Operations Admin - Hub & Customer Care

FedEx Group; Jacksonville (FL); On-site; USD 25,000 - 30,000; Part time

Job summary

Federal Express Corporation seeks a part-time administrative associate for Jacksonville, FL. You will perform clerical duties across hub and station areas, assist with linehaul tasks, and address customer inquiries to improve delivery times.

Key responsibilities include data entry, report generation, and supporting audits. The role emphasizes accuracy, multitasking, and effective communication in a fast-paced distribution environment.

Qualifications

• High school diploma or GED is required.
• Minimum four years of customer service, clerical or related experience.
• Experience in dock operations or distribution center setting preferred.

Responsibilities

• Provides clerical support to management and operations via photocopying, filing, emailing, and phones.
• Reviews and enters data in systems to support functional areas.
• Compiles data and prepares regular/adhoc reports for management.
• Act as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audits by retrieving data and files.
• Delivers additional duties in Linehaul and DOT documentation as assigned.
• Prioritizes workflow to maximize same-day delivery readiness.
• Investigates missing/damaged packages and ensures proper scan statuses.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation seeks a part-time administrative associate for Jacksonville, FL. You will perform clerical duties across hub and station areas, assist with linehaul tasks, and address customer inquiries to improve delivery times.

Key responsibilities include data entry, report generation, and supporting audits. The role emphasizes accuracy, multitasking, and effective communication in a fast-paced distribution environment.