Senior Operations Admin: Customer Support & Logistics Data

Federal Express Corporation; Mesquite (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Federal Express Corporation is seeking a qualified individual to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery time and serve as the first line of contact for customers.

Responsibilities include data entry, filing, reporting, and supporting audits.

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience required; distribution center or dock ops preferred.
• Typing, data entry and review using office systems.
• Proficient in Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Enter and review data in various systems to support operations.
• Compile data and create regular and adhoc reports for management.
• Serve as frontline customer service to address inquiries and issues.
• Assist with audits and document retrieval for BCSA.
• Support loss prevention by correcting addresses and ensuring package integrity.
• Prioritize workflow to maximize same-day delivery.
• Track metrics and report weekly to management.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a qualified individual to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery time and serve as the first line of contact for customers.

Responsibilities include data entry, filing, reporting, and supporting audits.