Senior Operations Admin: Customer Care & Logistics

FedEx; Woodbridge Township (NJ); On-site; USD 23,000 - 37,000; Full time

Job summary

FedEx is seeking an Operations Admin with a strong background in clerical support, data entry, and customer service to aid hub and station operations in New Jersey. You will assist with linehaul and quality assurance tasks while maintaining accurate records and timely response to customer inquiries.

The role emphasizes attention to detail, efficient problem resolution, and collaboration with management to ensure smooth delivery processes.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient in Microsoft Office software and web-based applications.
• Strong customer service skills to effectively and professionally respond to requests.

Responsibilities

• Provide clerical support to management and operations, including data entry and filing.
• Review, research and enter data in systems to support functional area; compile reports for management.
• Serve as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assist audit activity by retrieving data and files for review.

Skills

Typing

Data entry

Phone etiquette

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking an Operations Admin with a strong background in clerical support, data entry, and customer service to aid hub and station operations in New Jersey. You will assist with linehaul and quality assurance tasks while maintaining accurate records and timely response to customer inquiries.

The role emphasizes attention to detail, efficient problem resolution, and collaboration with management to ensure smooth delivery processes.