Senior Operations Admin & Customer Care (Early Shift)

FedEx; Northern (KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will act as the first point of contact for customers and help resolve inquiries promptly.

The role emphasizes data entry accuracy, report generation, and adherence to BCSA and loss prevention practices, with minimal travel and a early morning shift.

Qualifications

• High school diploma or GED required.
• Previous clerical or customer service experience preferred.
• Strong data entry and organizational skills.

Responsibilities

• Provide clerical support to hub and station operations including records management.
• Answer phones, handle emails, photocopying, filing and data entry in systems.
• Produce regular reports for management and resolve customer inquiries.
• Assist with audits and document retrieval for reviews.
• Ensure proper records disposition and inventory control.
• Support loss prevention by verification and scanning accuracy.

Skills

Clerical experience

Customer service

Data entry

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will act as the first point of contact for customers and help resolve inquiries promptly.

The role emphasizes data entry accuracy, report generation, and adherence to BCSA and loss prevention practices, with minimal travel and a early morning shift.