Senior Open Source Support Engineer (Remote)

Chainguard; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-first culture

Stock options on hire and promotion

100% health insurance

Flexible time off

Parental leave

Job summary

Chainguard is seeking a Senior Technical Support Engineer to be the go-to for enterprise customers and to resolve complex issues with Chainguard Images. You will triage, investigate, and collaborate with Engineering to drive quick, clear resolutions while maintaining SLAs.

You’ll work across DevOps tools, Docker and Kubernetes experience, and cloud platforms, participate in on‑call rotations, and help customers become successful users of Chainguard’s secure open source solutions.

Qualifications

• 5+ years supporting enterprise customers with a calm approach.
• 3+ years with Linux, Docker and Kubernetes.
• Strong written and verbal communication.
• Cross-functional collaboration across Engineering, Customer Success, and more.
• Experience with CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source.
• Experience with AWS, Azure or GCP; AWS EKS a plus.
• Nice to have security frameworks or software supply chain security.
• CKA/CKAD/CKS or KCSA certs encouraged.
• Startup experience a plus.
• Bachelor’s degree in STEM or equivalent.

Responsibilities

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get spicy.
• Communicate like a pro: Keep customers happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non‑tech humans.
• Document like a librarian: Create detailed write‑ups of new issues and Knowledge Base nuggets.
• Channel your inner detective: Prioritize your own queue and guide issues to resolution.
• Speak up smartly: Push bugs and feature requests to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges and share wisdom.
• On-call ready: Participate in after-hours, weekend, and holiday support.

Skills

Enterprise support

Written and verbal communication

Cross-functional collaboration

DevOps familiarity

CI/CD awareness

Education

Bachelor's degree in STEM

Tools

Docker

Kubernetes

GitHub

Helm charts

Terraform

Open source

Job description

Chainguard is seeking a Senior Technical Support Engineer to be the go-to for enterprise customers and to resolve complex issues with Chainguard Images. You will triage, investigate, and collaborate with Engineering to drive quick, clear resolutions while maintaining SLAs.

You’ll work across DevOps tools, Docker and Kubernetes experience, and cloud platforms, participate in on‑call rotations, and help customers become successful users of Chainguard’s secure open source solutions.