Senior Technical Support Engineer - Docker & Kubernetes

Chainguard; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited time off

Parental leave

Remote-first culture

Stipend for work costs

Job summary

Chainguard is seeking a dedicated Enterprise Support Engineer to handle frontline support for Chainguard Images, triaging complex issues with Docker, Kubernetes, and Linux.

You will escalate to Engineering when needed, document solutions, and participate in an on-call rotation for after-hours and holiday support, driving proactive issue resolution while maintaining excellent customer communication.

Qualifications

• 5+ years enterprise support experience.
• 3+ years with Linux, Docker, and Kubernetes; familiarity with CI/CD, Helm Charts, and Terraform.
• Strong written and verbal communication, cross-functional collaboration, and a curious, fast-learning mindset.

Responsibilities

• Act as frontline support, triaging and resolving complex customer issues with Chainguard Images using Docker, Kubernetes, and Linux.
• Escalate to Engineering when needed, maintain clear communication with customers, and document solutions.
• Participate in on-call rotation for after-hours and holiday support, and proactively drive issue resolution.

Skills

Enterprise support

Linux

Docker

Kubernetes

CI/CD

Helm Charts

Terraform

Communication

Cross-functional collaboration

Fast learner

Tools

Helm Charts

Terraform

Job description

Chainguard is seeking a dedicated Enterprise Support Engineer to handle frontline support for Chainguard Images, triaging complex issues with Docker, Kubernetes, and Linux.

You will escalate to Engineering when needed, document solutions, and participate in an on-call rotation for after-hours and holiday support, driving proactive issue resolution while maintaining excellent customer communication.