Senior Technical Support Engineer (DevOps & Open Source)

Chainguard; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible & Remote‑First Culture

Stock options

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard in the United States is seeking a Senior Technical Support Engineer who will be the go‑to problem‑solver for enterprise customers using Chainguard Images, dig into complex mysteries, and partner with Engineering to squash bugs before they impact production.

You’ll triage, investigate, escalate when needed, document learnings, and translate technical lingo for both code whisperers and non‑technical stakeholders, while upholding SLAs and contributing to Knowledge Base.

Qualifications

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years with Linux, Docker and Kubernetes; you dream in containers.
• Demonstrates top‑tier customer experiences with stellar written and verbal communication.
• Cross‑functional harmony maker supporting Engineering, Customer Success, and more.
• Comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Extra kudos for security frameworks, software supply chain security, or vulnerability scanning.
• CKA/CKAD/CKS or similar certs and interest in Kubestronauts.

Responsibilities

• Be the frontline agent: triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate to Engineering when issues require deeper fixes.
• Communicate clearly to keep customers happy, informed, and within SLAs.
• Explain technical concepts to both developers and non‑technical stakeholders.
• Document write‑ups of new issues and contribute to Knowledge Base.
• Prioritize queue, drive clarity, and guide issues to resolution.
• Advocate bugs and feature requests to Engineering and GTM teams.
• Learn, teach, and share GitHub tricks with teammates.
• Participate in on‑call rotation for after‑hours, weekend, and holiday support.

Skills

Linux

Docker

Kubernetes

GitHub

CI/CD

Terraform

Helm charts

Open source

AWS

Azure

GCP

Education

Bachelor’s degree in STEM

Tools

GitHub

Helm charts

Terraform

Job description

Chainguard in the United States is seeking a Senior Technical Support Engineer who will be the go‑to problem‑solver for enterprise customers using Chainguard Images, dig into complex mysteries, and partner with Engineering to squash bugs before they impact production.

You’ll triage, investigate, escalate when needed, document learnings, and translate technical lingo for both code whisperers and non‑technical stakeholders, while upholding SLAs and contributing to Knowledge Base.