Senior Technical Support Engineer - Cloud & Open Source

Chainguard; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Chainguard is seeking a Senior Technical Support Engineer to be the frontline for enterprise customers, tackling complex issues with Chainguard Images and collaborating with Engineering to squash bugs before they cause chaos.

This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class

Qualifications

• You’ve spent 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
• You deliver top-tier customer experiences with stellar written and verbal communication.
• You’re a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
• You’re comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.

Responsibilities

• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get spicy.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Skills

Linux

Customer communication

DevOps

Cross-functional teamwork

Open source familiarity

Tools

Docker

Kubernetes

GitHub

Helm charts

Terraform

AWS

GCP

Azure

Job description

Chainguard is seeking a Senior Technical Support Engineer to be the frontline for enterprise customers, tackling complex issues with Chainguard Images and collaborating with Engineering to squash bugs before they cause chaos.

This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class