Senior Technical Support Engineer - Enterprise DevOps

Chainguard; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

Chainguard is seeking a Senior Technical Support Engineer to own complex customer issues, collaborate with Engineering, and deliver world-class support for Chainguard Images. You will work across Docker, Kubernetes, GitHub, Helm charts, Terraform, and related tools to resolve problems, inform customers, and prevent future incidents.

You will communicate clearly with enterprise customers, participate in on-call rotations, and contribute to knowledge base content while working with

Qualifications

• 5+ years supporting enterprise customers with a confident, calm approach.

Responsibilities

• Triage, investigate, manage and resolve complex customer issues involving Chainguard Images.
• Escalate to Engineering when needed and coordinate across teams to drive fixes.
• Communicate clearly with customers to meet SLAs and set expectations.
• Explain technical concepts to both engineers and non-technical stakeholders.
• Document new issues and contribute knowledge base content.
• Prioritize own queue and guide issues to resolution.
• Participate in on-call rotations for after-hours coverage.

Skills

Enterprise support

Linux

Docker

Kubernetes

Communication

DevOps

Cloud platforms

Open source security

CKA/CKAD/CKS/KCS

Tools

GitHub

Terraform

Helm charts

Job description

Chainguard is seeking a Senior Technical Support Engineer to own complex customer issues, collaborate with Engineering, and deliver world-class support for Chainguard Images. You will work across Docker, Kubernetes, GitHub, Helm charts, Terraform, and related tools to resolve problems, inform customers, and prevent future incidents.

You will communicate clearly with enterprise customers, participate in on-call rotations, and contribute to knowledge base content while working with