Senior Technical Support Engineer - Remote

Chainguard; United States; Remote; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible & Remote-First Culture

100% Covered Health Insurance

Equity options on hire and promotion

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard is seeking a Senior Technical Support Engineer to own complex customer issues, collaborate with Engineering, and deliver world-class support for Chainguard Images. You’ll triage, communicate with customers, and drive issues to resolution, working with modern devops tools in a remote-first environment.

You will engage cross-functionally, leverage container tech, and contribute to knowledge resources while maintaining excellent SLA performance.

Qualifications

• 5+ years supporting enterprise customers with a calm, confident approach.
• 3+ years with Linux, Docker and Kubernetes; container-centric mindset.
• Strong written and verbal communication to diverse audiences.
• Cross-functional collaboration across Engineering and Customer Success.
• Experience with CI/CD pipelines, GitHub, Helm, Terraform, and cloud providers.
• Security frameworks or software supply chain experience is a plus.
• CKA/CKAD/CKS or similar certs are a bonus; startup experience helpful.
• Bachelor’s degree in STEM or equivalent practical experience.

Responsibilities

• Triage, investigate, and resolve complex Chainguard Images issues.
• Escalate to Engineering when required and track progress.
• Communicate clearly with customers and meet SLAs.
• Explain technical concepts to both engineers and non-technical users.
• Document issues and contribute Knowledge Base content.
• Prioritize queues and guide issues to resolution.
• Suggest bug fixes and feature requests to Engineering/GTMs.
• Share knowledge and mentor teammates; participate in on-call rotation.

Skills

Enterprise customer support

Excellent communication

Cross-functional collaboration

Problem solving

Curiosity/learning

Education

Bachelor’s degree in STEM or equivalent

Tools

Linux

Docker

Kubernetes

GitHub

Helm

Terraform

AWS

Azure

GCP

Job description

Chainguard is seeking a Senior Technical Support Engineer to own complex customer issues, collaborate with Engineering, and deliver world-class support for Chainguard Images. You’ll triage, communicate with customers, and drive issues to resolution, working with modern devops tools in a remote-first environment.

You will engage cross-functionally, leverage container tech, and contribute to knowledge resources while maintaining excellent SLA performance.