Remote Senior DevOps Support Engineer — Kubernetes & Docker

Remote; San Francisco (CA); Remote; USD 120,000 - 137,000; Full time

Benefits offered by this job

Flexible & Remote-First Culture

Equity stock options

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard is seeking a Senior Technical Support Engineer to tackle complex customer issues with Chainguard Images. You will collaborate with Engineering to squash bugs, communicate with customers, and contribute to a world-class support experience.

The role emphasizes DevOps tooling, security awareness, and a proactive, learning-oriented mindset. Expect a remote-friendly environment, strong collaboration across teams, and opportunities to influence product direction while helping customers

Qualifications

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years with Linux, Docker and Kubernetes.
• Deliver top-tier customer experiences with strong written and verbal communication.
• Cross-functional harmony across Engineering, Customer Success and more.
• DevOps experience: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source.
• Experience with AWS, Azure, or GCP; AWS EKS a plus.
• Extra kudos for security frameworks, software supply chain security, or vulnerability scanning.
• Extra kudos for CKA/CKAD/CKS or KCSA certs; interest in Kubestronaut.
• Startup experience is a bonus.
• Bachelor’s degree in STEM or equivalent real-world experience.

Responsibilities

• Triage, investigate, and resolve complex Chainguard Images issues.
• Escalate to Engineering when needed and manage stakeholders.
• Communicate clearly to customers, meeting SLAs and expectations.
• Explain technical concepts to both developers and non-tech users.
• Document issues and contribute Knowledge Base content.
• Prioritize workload and guide issues toward resolution.
• Suggest bug fixes and feature requests to Engineering and GTM.
• Learn, teach, and share GitHub tricks with the team.
• Participate in on-call rotation for after-hours support.

Skills

Linux

Docker

Kubernetes

GitHub

Helm charts

Terraform

Open source

Customer communication

Problem-solving

Education

Bachelor’s degree in STEM

Tools

CI/CD tooling

AWS

Azure

GCP

Job description

Chainguard is seeking a Senior Technical Support Engineer to tackle complex customer issues with Chainguard Images. You will collaborate with Engineering to squash bugs, communicate with customers, and contribute to a world-class support experience.

The role emphasizes DevOps tooling, security awareness, and a proactive, learning-oriented mindset. Expect a remote-friendly environment, strong collaboration across teams, and opportunities to influence product direction while helping customers