Senior Kubernetes & Cloud Security Support Engineer

Chainguard; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Remote-first culture

100% health insurance for dependents

Unlimited PTO

18 weeks parental leave

Job summary

Chainguard is seeking a Senior Technical Support Engineer to diagnose complex Chainguard Images issues and partner with Engineering to deliver rapid, reliable resolutions. You will work with Docker, Kubernetes, GitHub, Helm, and Terraform to support enterprise customers at scale.

In this remote-first role backed by top investors, you’ll influence product quality, customer success, and security posture while enjoying equity, comprehensive health coverage, and an on-call rotation that fits a

Qualifications

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years of hands-on experience with Linux, Docker, and Kubernetes.
• Top-tier customer experience delivery with stellar written and verbal communication.
• Cross-functional collaboration experience spanning Engineering, Customer Success, and more.
• Comfortable in the DevOps ecosystem: CI/CD, Linux, GitHub, Helm Charts, Terraform, open source tooling.
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Bonus: Experience with security frameworks, software supply chain security, or vulnerability scanning.
• Bonus: CKA, CKAD, CKS, or KCSA certifications.
• Startup experience is a plus — you've navigated fast-moving environments before.
• A curious mindset with a drive to learn continuously.
• Bachelor's degree (STEM preferred) or equivalent real-world experience.

Responsibilities

• Be the frontline agent: Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate wisely: Engage the Engineering team when things get complex.
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
• Bridge the tech lingo divide: Explain things clearly to both technical and non-technical audiences.
• Document thoroughly: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles.
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Speak up smartly: Surface bugs, feature requests, and hidden issues to Engineering and GTM teams.
• Learn, teach, repeat: Seek new challenges, share knowledge, and grow alongside the team.
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Skills

Kubernetes

Linux

Docker

Customer communication

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in STEM or equivalent

Tools

GitHub

Helm charts

Terraform

CI/CD pipelines

Job description

Chainguard is seeking a Senior Technical Support Engineer to diagnose complex Chainguard Images issues and partner with Engineering to deliver rapid, reliable resolutions. You will work with Docker, Kubernetes, GitHub, Helm, and Terraform to support enterprise customers at scale.

In this remote-first role backed by top investors, you’ll influence product quality, customer success, and security posture while enjoying equity, comprehensive health coverage, and an on-call rotation that fits a