Senior Onsite Services Specialist – Legal & Tech Support

Ricoh Americas Corporation; Seattle (WA); On-site; USD 25,000 - 37,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist to deliver exceptional customer service, manage service calls, and support legal document handling in a fast-paced environment.

The role emphasizes equipment troubleshooting, coordination of offsite trials, and maintaining logs for billing and reporting while upholding safety and professionalism on site in Seattle, WA. This hands-on position may involve occasional overtime and light maintenance tasks.

Qualifications

• High school diploma or GED with at least 1 year of relevant work experience.
• Proficient in MS Office; strong written and verbal communication.
• Excellent customer service in fast-paced environments.

Responsibilities

• Deliver exceptional customer service by addressing inquiries and coordinating service calls.
• Provide essential equipment troubleshooting and escalate issues promptly.
• Collaborate with team to ensure smooth delivery of completed jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and handle confidential time-sensitive documents.
• Maintain logs for billing and reporting and manage mail and supplies.
• Assist with office moves and periodic overtime as needed.

Skills

Customer service oriented

Communication skills

Microsoft Office

Attention to detail

Education

High school diploma or GED

Job description

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist to deliver exceptional customer service, manage service calls, and support legal document handling in a fast-paced environment.

The role emphasizes equipment troubleshooting, coordination of offsite trials, and maintaining logs for billing and reporting while upholding safety and professionalism on site in Seattle, WA. This hands-on position may involve occasional overtime and light maintenance tasks.