Senior Legal Onsite Print & Document Specialist

Ricoh Americas Holdings; Massachusetts; On-site; USD 29,000 - 37,000; Full time

Job summary

Ricoh Americas Holdings in a legal office setting provides hands-on onsite support including copy, production, scanning, mail/shipping, and conference room management. The Senior Onsite Service Specialist communicates with senior attorneys and clients with professionalism and strong customer service. The role reports to a Site Manager or Assistant Site Manager and may require overtime for emergency needs.

Qualifications

• High school diploma or GED required.
• 1–2 years of related work experience preferred.
• Strong customer service and communication skills.
• Ability to communicate with senior-level attorneys and clients.

Responsibilities

• Provide hands-on support in a legal office environment (copy, production, scanning, fax, mail and shipping).
• Set up and schedule conference rooms and provide receptionist backup as needed.
• Assist with off-site trials by coordinating equipment, labor, and supplies.
• Maintain billing logs and assist in calculating charges for work performed.
• Respond to inquiries and estimate project completion times.
• Organize and maintain records, logs, and supplies, including scanning and filing.

Skills

Customer service

Presentation skills

Professional etiquette

Education

High school diploma or GED

Tools

Copier equipment

Document management systems

Cost recovery systems

Job description

Ricoh Americas Holdings in a legal office setting provides hands-on onsite support including copy, production, scanning, mail/shipping, and conference room management. The Senior Onsite Service Specialist communicates with senior attorneys and clients with professionalism and strong customer service. The role reports to a Site Manager or Assistant Site Manager and may require overtime for emergency needs.