Onsite Service Specialist: Copy & Tech Lead

Ricoh Americas Corporation; Bellevue (WA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist in Bellevue, WA to deliver exceptional customer service, troubleshoot equipment, and coordinate service calls within a legal environment. The role involves handling sensitive documents, maintaining logs, and supporting facilities with light maintenance.

Qualifications include a high school diploma or GED with at least one year of relevant experience, strong communication skills, and proficiency in MS Office.

Qualifications

• High school diploma or GED, minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills in a fast-paced, customer-centric environment.

Responsibilities

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
• Maintain logs for billing and reporting.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Flexibility

Education

High school diploma or GED

Tools

MS Office Suite

Adobe Acrobat Pro

Job description

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist in Bellevue, WA to deliver exceptional customer service, troubleshoot equipment, and coordinate service calls within a legal environment. The role involves handling sensitive documents, maintaining logs, and supporting facilities with light maintenance.

Qualifications include a high school diploma or GED with at least one year of relevant experience, strong communication skills, and proficiency in MS Office.