Senior Onsite Service & Crib Management Specialist

MSC Industrial Direct Co.,Inc.; Orlando (FL); Presencial; USD 66.690.000 - 94.228.000; Jornada completa

Descripción de la vacante

MSC Industrial Supply Co. in Orlando, FL seeks a Sr. On-Site Service Specialist to deliver exceptional customer service and handle sophisticated inventory management at large customer locations.

You will support procurement, orders, and the management of MSC ControlPoint Solutions including VMI, vending, and crib systems, with training and leadership responsibilities. The role emphasizes Crib Management, MW services, and Procurement Services, requiring strong technical and operational expertise

Formación

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer or Systems aptitude for order management required.
• Advanced knowledge and aptitude with technical customer solutions such as Crib management, demand and production planning, large vending or VMI footprint, or Procurement Services.
• Proven track record of success and strong performance.

Responsabilidades

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including the use of crib management software.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Conocimientos

Customer service

Problem solving

Communication

Computer literacy

Order management

Vendor relations

Team collaboration

Attention to detail

Educación

High School Diploma or equivalent

Herramientas

Crib management software

MSC ControlPoint Solutions (VMI, vending, crib)

Customer procurement systems

Descripción del empleo

MSC Industrial Supply Co. in Orlando, FL seeks a Sr. On-Site Service Specialist to deliver exceptional customer service and handle sophisticated inventory management at large customer locations.

You will support procurement, orders, and the management of MSC ControlPoint Solutions including VMI, vending, and crib systems, with training and leadership responsibilities. The role emphasizes Crib Management, MW services, and Procurement Services, requiring strong technical and operational expertise