Onsite Service Lead: Inventory & Crib Solutions

MSC Industrial Supply Co.; Orlando (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

MSC Industrial Supply Co. in Orlando, FL is seeking an On-Site Service Specialist II to deliver exceptional customer service and advanced inventory management at large customer locations.

You will support procurement, order placement, and manage MSC ControlPoint Solutions including VMI, vending, and crib systems, with focus on Crib Management, MW services, and Procurement Services. The role requires technical and operational expertise, strong problem-solving, communication, and the ability to

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Advanced knowledge with Crib management, demand and production planning, large vending or VMI footprint, or Procurement Services.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including the use of crib management software.
• Perform In-Plant Solutions activities across multiple customer facilities.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Skills

Customer service

Sales skills

Communication

Problem solving

Inventory management

Order management

Technical aptitude

Proven track record

Team collaboration

Education

High School Diploma

Job description

MSC Industrial Supply Co. in Orlando, FL is seeking an On-Site Service Specialist II to deliver exceptional customer service and advanced inventory management at large customer locations.

You will support procurement, order placement, and manage MSC ControlPoint Solutions including VMI, vending, and crib systems, with focus on Crib Management, MW services, and Procurement Services. The role requires technical and operational expertise, strong problem-solving, communication, and the ability to