Senior Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. in Orlando, FL is seeking an On-Site Service Specialist II to deliver exceptional customer service and manage inventory at large customer locations.

The role supports procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems. The position requires strong technical and operational expertise in Crib management, MW services, and procurement, plus three years of related experience.

Qualifications

• Three years minimum experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Advanced knowledge of Crib management, demand and production planning, large vending or VMI footprint, or Procurement Services.
• Proven track record of success and strong performance.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Lead Crib Management activities, including the use of crib management software.
• Perform In-Plant Solutions activities across multiple customer facilities.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.

Skills

Customer service

Communication skills

Problem solving

Sales experience

Computer literacy

Order management aptitude

Education

High School Diploma

Tools

Crib management

Vendor Managed Inventory (VMI)

Procurement systems

Demand planning

Production planning

Job description

MSC Industrial Direct Co.,Inc. in Orlando, FL is seeking an On-Site Service Specialist II to deliver exceptional customer service and manage inventory at large customer locations.

The role supports procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems. The position requires strong technical and operational expertise in Crib management, MW services, and procurement, plus three years of related experience.