Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Northern (KY); Hybrid; USD 34,000 - 47,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions, including VMI and vending, while collaborating with internal and external stakeholders. The role requires a high school diploma, 2+ years in related roles, and strong communication and computer skills.

Qualifications

• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Excellent customer service and sales skills are required.
• Strong problem-solving and critical thinking abilities are essential.
• Proficient in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Lead repair and maintenance of vending solution equipment to company standards.

Skills

Telephone sales

Inventory management

Customer service

Microsoft Office

Communication skills

Problem-solving

Education

High School Diploma or equivalent

College degree preferred

Tools

Salesforce

Routing software

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions, including VMI and vending, while collaborating with internal and external stakeholders. The role requires a high school diploma, 2+ years in related roles, and strong communication and computer skills.