Senior On-Site Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Sr. On-Site Service Specialist at MSC Industrial Supply Co. delivers exceptional customer service and advanced inventory management at large, dedicated customer locations.

This role supports procurement, order placement, and the management of MSC ControlPoint Solutions—including VMI, vending, and crib systems. You will lead Crib Management activities, assist with procurement services and complex sourcing, mentor others, and collaborate with MSC's Category Team.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy and problem-solving, with excellent communication skills.
• Experience with Crib management, VMI, or procurement services is a plus.
• Proven track record of success and strong performance.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.

Skills

Telephone sales

Outside sales

Storeroom/inventory management

Customer service

Problem-solving

Verbal communication

Written communication

Order management

Crib management

Demand planning

Production planning

VMI/Procurement Services

Education

High School Diploma or equivalent

College degree preferred

Tools

CRIB management software

MS Office/email/ERP basics

Job description

The Sr. On-Site Service Specialist at MSC Industrial Supply Co. delivers exceptional customer service and advanced inventory management at large, dedicated customer locations.

This role supports procurement, order placement, and the management of MSC ControlPoint Solutions—including VMI, vending, and crib systems. You will lead Crib Management activities, assist with procurement services and complex sourcing, mentor others, and collaborate with MSC's Category Team.