Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Middletown (CT); Hybrid; USD 30,000 - 47,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations in Middletown, CT.

The role supports procurement, order placement, and MSC ControlPoint Solutions including VMI and vending programs. The position emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders to drive MSC's value proposition.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products, and services.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional customer service at on-site locations.
• Manage MSC ControlPoint Solutions including VMI and vending programs.
• Order placement, stock checks, and inventory optimization.
• Maintain 6S standards across solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.

Skills

Telephone sales

Customer service

Inventory management

Sales skills

Microsoft Office

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations in Middletown, CT.

The role supports procurement, order placement, and MSC ControlPoint Solutions including VMI and vending programs. The position emphasizes on-site engagement, solution optimization, and collaboration with internal and external stakeholders to drive MSC's value proposition.