On-Site IT Technician - Path to Engineer & Consultant

Proactive Technology Management; Ferndale (MI); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Full Medical Benefits

2 Weeks Paid Vacation

Full Time

Dental & vision insurance

401(k) matching

Job summary

Proactive Technology Management in Ferndale, MI is seeking an experienced IT professional for a full-time, on-site role in the Detroit metro. You’ll work with a remote team of techs, support multiple client environments, and grow through a defined career path from Technician to Consultant.

The ideal candidate has 4+ years in Tier 3 or specialist roles, strong networking, Office 365 and Windows Server experience, and excellent customer service.

Qualifications

• 5+ Office 365 and Windows Server experience.
• 5+ firewall troubleshooting experience (Sophos, Cisco, SonicWall, WatchGuard).
• 5+ Network Setup experience (installing AP's, switches, and firewalls).
• Extensive experience in virtualization and networking.
• Above and beyond customer service.

Responsibilities

• Setting Up Customer Networks (cloud to keyboard).
• Windows Server Installation and configuration maintenance.
• Ongoing Support (access points, firewalls, and switches).
• Remote troubleshooting of client, as well as on-site when required.
• Monday - Friday schedule; one Saturday per month for the first 18 months.

Skills

Office 365

Windows Server

Networking

Virtualization

Customer service

Education

Bachelor's degree

IT-related certifications

Tools

ConnectWise Manage

Job description

Proactive Technology Management in Ferndale, MI is seeking an experienced IT professional for a full-time, on-site role in the Detroit metro. You’ll work with a remote team of techs, support multiple client environments, and grow through a defined career path from Technician to Consultant.

The ideal candidate has 4+ years in Tier 3 or specialist roles, strong networking, Office 365 and Windows Server experience, and excellent customer service.