Onsite IT Support Consultant (Tier 2/3) - Cloud & Security

Wolf Consulting, LLC; Monroeville (Allegheny County); Hybrid; Full time

Benefits offered by this job

100% employer paid medical, vision, and dental insurance

Generous PTO and holiday offerings

401(k) Plan with 4% company match

Company owned vehicle provided

Training and career advancement opportunities

Job summary

A regional IT services company is seeking an experienced Onsite IT Support Consultant to join their Managed Service team. Responsibilities include providing proactive IT support, managing Microsoft 365 and Azure implementations, and ensuring customer satisfaction. The ideal candidate will have 3-5 years in supporting Microsoft environments, relevant certifications, and a team-oriented approach. This position offers competitive benefits and a company-owned vehicle, with limited on-call hours.

Qualifications

• 3-5 years of experience supporting Microsoft networks.
• Prior MSP or IT Consulting experience is a plus.
• Excellent customer service skills.

Responsibilities

• Provide proactive and reactive onsite support.
• Manage user and computer accounts.
• Implement and support Microsoft 365 and Azure.

Skills

User and computer account maintenance

Microsoft Windows Server infrastructure

Microsoft 365 implementation and support

Microsoft Azure implementation and support

Remote management tools

Scripting and automation

Backups and disaster recovery

Cyber Security

Networking (Firewalls, Switches)

Education

Associates or Bachelor’s degree in Information Technology

CompTIA certifications (Network+, Security+)

Microsoft certifications (Microsoft 365, Azure, MCSE)

Tools

ConnectWise or similar ticketing system

Job description

A regional IT services company is seeking an experienced Onsite IT Support Consultant to join their Managed Service team. Responsibilities include providing proactive IT support, managing Microsoft 365 and Azure implementations, and ensuring customer satisfaction. The ideal candidate will have 3-5 years in supporting Microsoft environments, relevant certifications, and a team-oriented approach. This position offers competitive benefits and a company-owned vehicle, with limited on-call hours.