Senior Onsite IT Support Specialist

Astreya

Chicago (IL)

On-site

USD 41,000 - 69,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Job summary

Astreya is seeking a Service Desk Specialist III for its downtown Chicago Tech Hub. This onsite role delivers front-line IT support, resolving desktop hardware and software issues while maintaining a high standard of customer service.

You will work directly with end users, document issues, and collaborate on IT projects as needed. The ideal candidate has a bachelor’s degree or 3–5 years of related experience, strong communication skills, and proven ability to troubleshoot across hardware,

Qualifications

Bachelor’s degree or 3–5 years related experience.
Ability to work independently with minimal supervision.
Excellent written and oral communication skills.
Strong interpersonal and customer service skills.
Experience with hardware, software, and network troubleshooting.
Ability to resolve technical issues under pressure.
Walk-up end-user support experience preferred.

Responsibilities

Provide onsite support for desktop hardware and software.
Image, update and resolve computer and software issues for new and existing employees.
Maintain equipment inventory and RMAs, order replacements.
Maintain presence at designated service locations and assist users.
Monitor, update and escalate tickets in the ticketing system.
Sign off on closed tickets with follow-up to end user.
Assist with IT projects outside the Tech Hub.
Deliver prompt and friendly user support to end users.