Senior End-User IT Support Specialist

Astreya Inc.; New York (NY); On-site; USD 41,493 - 69,141; Full time

Benefits offered by this job

Medical provided through UHC

Dental provided through UHC

401k Plan

Paid Time Off

Job summary

Astreya Inc. is seeking a Service Desk Specialist III based in New York, NY. This position involves providing on-site and remote technical support for internal software, hardware, and connectivity issues, ensuring an optimal IT experience.

The qualified candidate will have over 7 years of technical support experience and a strong command of various operating systems and networking protocols. Benefits include medical, dental, and flexible spending accounts.

Qualifications

• 7+ years of relevant technical support experience.
• Advanced knowledge of operating systems and security topics.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Identify, troubleshoot, and resolve technical problems.
• Provide setup and maintenance of IT hardware.
• Ensure excellent service quality for all end users.

Skills

Technical support

Customer service

Windows

macOS

Linux

Networking

Information security

Tools

Active Directory

Azure

Microsoft Exchange

VPN

WebEx

MS Teams

Zoom

Job description

Astreya Inc. is seeking a Service Desk Specialist III based in New York, NY. This position involves providing on-site and remote technical support for internal software, hardware, and connectivity issues, ensuring an optimal IT experience.

The qualified candidate will have over 7 years of technical support experience and a strong command of various operating systems and networking protocols. Benefits include medical, dental, and flexible spending accounts.