Service Desk Specialist III - Onsite Tech Hub

Astreya; Chicago (IL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Job summary

Astreya is seeking a Service Desk Specialist III for its downtown Chicago Tech Hub. This onsite role delivers front-line IT support, resolving desktop hardware and software issues while maintaining a high standard of customer service.

You will work directly with end users, document issues, and collaborate on IT projects as needed. The ideal candidate has a bachelor’s degree or 3–5 years of related experience, strong communication skills, and proven ability to troubleshoot across hardware,

Qualifications

• Bachelor’s degree or 3–5 years related experience.
• Ability to work independently with minimal supervision.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Experience with hardware, software, and network troubleshooting.
• Ability to resolve technical issues under pressure.
• Walk-up end-user support experience preferred.

Responsibilities

• Provide onsite support for desktop hardware and software.
• Image, update and resolve computer and software issues for new and existing employees.
• Maintain equipment inventory and RMAs, order replacements.
• Maintain presence at designated service locations and assist users.
• Monitor, update and escalate tickets in the ticketing system.
• Sign off on closed tickets with follow-up to end user.
• Assist with IT projects outside the Tech Hub.
• Deliver prompt and friendly user support to end users.

Skills

Bachelor's degree

3-5 years exp

End-user support

Troubleshooting desktop

Customer service

Communication skills

Hardware troubleshooting

Software troubleshooting

Networking basics

Education

Bachelor's degree

Job description

Service Desk Specialist III - Onsite Tech Hub page is loaded## Service Desk Specialist III - Onsite Tech Hublocations: Chicago, ILtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 26, 2026 (22 days left to apply)job requisition id: R0018239**What this Job Entails:**The Service Desk Specialist III will support one of Astreya's key clients at their downtown office's Tech Hub, a designated IT support area for 'walk-up' end user support. The role will be responsible to troubleshoot and fix desktop / computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.**Scope:*** Working onsite and directly with end users to resolve a wide range of desktop support issues* Provide prompt and friendly support to end users* May be asked to work on various IT projects outside of the Tech Hub**Your Roles and Responsibilities:*** Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.* Maintain equipment inventory, including processing RMAs and ordering new equipment.* Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.* Monitoring, updating and maintaining tickets in a defined ticketing system.* Responds to tickets, contacts users and plans workload.* Update, track and escalate the ticket to appropriate levels/group for resolution as required.* Sign off on closed tickets with the user to include follow up specifically to the end user.* Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position**Required Qualifications/Skills:*** Bachelor's degree (B.S/B.A), and/or 3 - 5 years' of related experience or equivalent combination of education and experience* Demonstrates good judgment in selecting methods and techniques for obtaining solutions* Ability to work independently with minimal supervision* Excellent coordination skills and a team player* Ability to identify issues and escalate as needed* Excellent written and oral communication skills* Strong interpersonal and customer service skills* Experience with hardware, software, and network troubleshooting* Experience with software application use and installation* Ability to resolve technical issues under pressure**Physical Demand & Work Environment:*** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers**Salary Range**$30.12 - $50.19 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal lawAstreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.Join us to build solutions that matter and shape the future of IT together.Onwards and upwards!