Senior Onsite IT & A/V Support for Executives

Feuji; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Feuji seeks a Senior Onsite Support Engineer to deliver high-level IT support for executives and end-users, with emphasis on A/V and conference room systems. You will manage workstations, mobile devices, and secure remote access while maintaining professional discretion in executive settings.

Focus will be on Windows/macOS, Office 365, MDM, and enterprise collaboration tools. Occasional after-hours or weekend work may be required, with primarily on-site duties and potential hybrid flexibility.

Qualifications

• 5+ years of hands-on desktop or end-user support experience in a corporate environment.
• Strong expertise with Windows 10/11, macOS, Office 365, and mobile device management (MDM) platforms.
• Proven experience supporting executive leadership and VIPs with professionalism and discretion.
• Advanced knowledge of A/V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.).

Responsibilities

• Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime.
• Manage and support all executive workstations, mobile devices, and remote access configurations.
• Coordinate with executive assistants to schedule and test A/V and teleconferencing systems before meetings.
• Maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions.
• Support, configure, and troubleshoot conference room technologies, including Zoom Rooms and Teams Rooms.
• Partner with facilities and vendors to maintain A/V hardware and ensure optimal functionality.
• Provide on-site A/V support during executive meetings, town halls, and live events.
• Implement best practices for meeting room setups, device management, and preventive maintenance.
• Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain Windows and macOS systems, software, and user profiles.
• Troubleshoot complex hardware and software issues; escalates when necessary.
• Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites.
• Maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF).
• Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts.
• Contribute to documentation, knowledge base articles, and training materials.
• Mentor junior support staff and help establish support standards and procedures.

Skills

Executive support

Windows/macOS

A/V systems

Troubleshooting

Tools

Intune

SCCM

JAMF

Active Directory

Group Policy

Job description

Feuji seeks a Senior Onsite Support Engineer to deliver high-level IT support for executives and end-users, with emphasis on A/V and conference room systems. You will manage workstations, mobile devices, and secure remote access while maintaining professional discretion in executive settings.

Focus will be on Windows/macOS, Office 365, MDM, and enterprise collaboration tools. Occasional after-hours or weekend work may be required, with primarily on-site duties and potential hybrid flexibility.