Senior End User Services (EUS) Support Engineer – Executive Support Specialist @ Onsite

Digile; Bridgewater (MA); Vor Ort; USD 120.000 - 190.000; Vollzeit

Zusammenfassung

Digile seeks a Senior End User Services (EUS) Support Engineer – Executive Support Specialist to lead VIP IT services for the executive leadership team. You will own desktop engineering platforms, identity lifecycles, and high-profile event AV systems.

This role blends secure identity management with proactive executive support across on-site, home, and travel environments. You will architect enrollment pipelines with Intune, Autopilot, and Jamf Pro, manage AD/Microsoft Entra ID, and enforce

Qualifikationen

• 6+ years of corporate IT infrastructure experience
• 3+ years in VIP/Executive White-Glove Support role
• Deep mastery of AD, Microsoft Entra ID, Azure RBAC, GPOs and SSO governance
• Expert proficiency with Intune, packaging and scripting
• Experience with Teams/Zoom admin centers and boardroom AV systems

Aufgaben

• Provide VIP tech support for C-suite and Board of Directors across on-site, home office and travel
• Deploy, harden and repair VIP hardware assets with hot-swappable backups
• Train executives on collaboration tools, security procedures and system enhancements
• Administer onboarding/offboarding lifecycles and access rights for executives
• Lead desktop patch management and endpoint security configurations
• Deliver end-to-end AV production for high-stakes executive events and board meetings

Kenntnisse

VIP/Executive support

Identity architecture

Endpoint management

Collaboration/AV operations

Tools

Microsoft Intune

Entra ID / Azure AD

Active Directory

PowerShell / Bash

Jamf Pro

Microsoft Teams / Zoom Admin Centers

Jobbeschreibung

Senior End User Services (EUS) Support Engineer – Executive Support Specialist Position

Duration: 12 Months+

Overview

The Senior End User Services (EUS) Support Engineer is a high-profile, Tier-3 technical leader responsible for the engineering, orchestration, and seamless execution of IT services for our executive leadership team. This role functions as the dedicated White-Glove VIP Support Lead, ensuring zero technical friction for C-suite executives, board members, and their administrative staff. The engineer splits responsibilities between building automated desktop engineering platforms, handling secure user identity/account lifecycles (Active Directory/Entra ID), and personally technical-directing high-stakes executive events and integrated boardroom AV systems.

Key ResponsibilitiesWhite-Glove Executive & VIP Support (40%)

• Provide immediate, concierge-level technical support for all C-suite executives and Board of Directors, responding instantly to requests across all form factors (on-site, home office, and remote/travel).
• Manage the deployment, hardening, and rapid repair of VIP hardware assets (laptops, mobile devices, tablets, home networks), ensuring redundant backup equipment is always hot-swappable.
• Act as a trusted technical advisor to leadership, proactively training executives on new collaboration tools, security procedures, and system enhancements.
• Exhibit absolute confidentiality, discretion, and professional composure when operating in high-pressure executive boardrooms and private workspaces.

Desktop Engineering & Identity Management (40%)

• Architect and scale enterprise endpoint enrollment pipelines via Microsoft Intune, Windows Autopilot, and Jamf Pro to deliver seamless out-of-box device setups.
• Manage corporate identity infrastructure using Active Directory and Microsoft Entra ID (Azure AD), configuring dynamic security groups, Conditional Access policies, and MFA/SSO paths (via Okta or Entra).
• Administer the Joiner-Mover-Leaver user lifecycle, focusing heavily on secure, expedited provisioning and automated access right alignment for incoming or transferring executives.
• Lead corporate desktop patch management (Windows 11/macOS), custom application packaging, and endpoint security configuration enforcement.

Executive Collaboration & AV Operations (20%)

• Deliver end-to-end technical production, live audio/video mixing, and stability controls for high-stakes executive events, including All-Hands meetings, investor webinars, and Board Meetings.
• Administer and configure the backend infrastructure for executive collaboration suites, specifically Microsoft Teams Rooms (MTR) and Zoom Rooms, ensuring perfect synchronization with VIP calendars (Exchange Online).
• Rapidly troubleshoot physical boardroom hardware, including digital signal processors (DSPs), integrated controllers (Crestron, Logitech, Poly), microphones, and video layouts.

Required Qualifications & Technical Skills

• Experience: 6+ years of corporate IT infrastructure experience, with a minimum of 3 years in a dedicated VIP/Executive White-Glove Support role.
• Identity Architecture: Deep mastery of Active Directory, Microsoft Entra ID, Azure RBAC, Group Policy (GPOs), and single-sign-on (SSO) governance.
• Modern Endpoint Tools: Expert proficiency with Microsoft Intune (Endpoint Manager), application deployment packaging, and shell scripting (PowerShell or Bash).
• OS Fluency: Expert troubleshooting of Windows 11/10, macOS, iOS, and Android platforms.
• Unified Communications: Proven administration within Teams/Zoom Admin Centers, room licensing models, and modern corporate conference room hardware.

Preferred Certifications

• Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Endpoint Administrator Associate (MD-102).

Soft Skills

• Impeccable Communication: Ability to articulate technical issues simply and concisely to non-technical business leaders under stress.
• Proactive Disposition: A mindset that continuously reviews VIP technical metrics to fix vulnerabilities before an executive encounters them.