Executive End-User IT Support (AV & Workspace)

Divvy Cloud Corp.; Boston, Northern (MA, KY); Hybrid; USD 36,000 - 47,000; Full time

Job summary

Rapid7 seeks a Senior End User Services Specialist — Executive Support to act as the primary technical contact for executive users, delivering elevated, discreet support across Apple macOS, Windows, and mobile environments.

You will own AV systems, Zoom Rooms, and Google Workspace administration, while coordinating device provisioning and onboarding/offboarding. This role requires hybrid in-office work with flexibility for events and travel.

Qualifications

• 5+ years in IT/End User Services, with at least 2 years in executive or VIP support.
• Deep expertise in AV/conference room tech, including Crestron or Extron.
• Expert level Zoom/Zoom Rooms administration and license management.
• Expert level Google Workspace administration; Admin Console, Drive, Calendar, Meet hardware.
• Working knowledge of Microsoft 365 environments to support cross‑platform executive workflows.
• Advanced troubleshooting across macOS, Windows, iOS, and Android endpoints.
• MDM experience with Jamf or Intune for provisioning and policy management.
• Familiarity with ITSM tools (Freshservice/ServiceNow) and security best practices.

Responsibilities

• Diagnose and resolve issues with full AV systems and conference room setups.
• Manage executive video conferencing experiences using Zoom, Google Meet and hardware endpoints.
• Administer Google Workspace for executive accounts (Gmail, Drive, Calendar, Admin Console).
• Handle executive device provisioning, OS imaging, MDM enrollment (Jamf/Intune), and lifecycle management.
• Lead onboarding/offboarding including identity provisioning and secure device allocation.
• Identify trends and risks affecting executives; drive process improvements.
• Develop runbooks, SOPs, and knowledge base; mentor team members.
• Provide on-site and hybrid support; travel for executive events as needed.

Skills

Executive support

AV systems

Zoom admin

Google Workspace admin

MDM (Jamf/Intune)

macOS/Windows

Cross-functional collaboration

IT security awareness

Tools

Zoom Rooms

Jamf

Intune

Automox

Freshservice

ServiceNow

GWS Admin Console

Office 365 / MS 365

Job description

Rapid7 seeks a Senior End User Services Specialist — Executive Support to act as the primary technical contact for executive users, delivering elevated, discreet support across Apple macOS, Windows, and mobile environments.

You will own AV systems, Zoom Rooms, and Google Workspace administration, while coordinating device provisioning and onboarding/offboarding. This role requires hybrid in-office work with flexibility for events and travel.