Executive IT Support Lead - On-Site & AI-Enabled

Micron Technology

San Jose (CA)

On-site

USD 90,000 - 154,000

Full time

2 days ago

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Job summary

Micron Technology is seeking a Sr. Executive IT Support Engineer to deliver high-touch support across office, travel, and home environments, diagnosing and resolving Windows and macOS issues with focus on user experience.

This on-site role requires strong communication, problem-solving, and the ability to work independently in a fast-paced corporate setting. Responsibilities include installations, videoconferencing, asset management, and AI-enabled workflows, with after-hours on-call support and

Qualifications

2+ years supporting a CEO/CEO staff in a Fortune 500 organization.
3+ years' experience demonstrating technical support or executive IT support.
5+ years' experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
Experience with MS Co-Pilot and Claude Desktop AI tools in support of our AI Enablement at Micron.

Responsibilities

Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.