Senior Onsite DSE Engineer — PowerEdge XE

Dell Technologies; Austin (TX); On-site; USD 150,000 - 200,000; Full time

Job summary

Dell Technologies in the United States is seeking an Onsite Designated Support Engineer (DSE); Principal Engineer to drive resolution for customer technology sets. You will provide personalized onsite support, coordinate service events, and document problems to improve Dell's support services.

The role focuses on resolving complex issues in a fast-paced, customer-critical environment, analyzing causes, recommending solutions, and driving process improvements within the DSE Product Services team.

Qualifications

• Support activities include installation, operation, configuration and use of Dell Technologies products.
• Remote diagnostic technical support for critical issues.
• Document problems and communicate resolutions.

Responsibilities

• Resolve complex technical issues in a fast-paced, customer-critical environment.
• Drive resolution for the customer's technology sets and coordinate service events.
• Document problems and recommended solutions to improve service delivery.

Job description

Dell Technologies in the United States is seeking an Onsite Designated Support Engineer (DSE); Principal Engineer to drive resolution for customer technology sets. You will provide personalized onsite support, coordinate service events, and document problems to improve Dell's support services.

The role focuses on resolving complex issues in a fast-paced, customer-critical environment, analyzing causes, recommending solutions, and driving process improvements within the DSE Product Services team.