Principal Engineer, Field Service - North Dakota

Dell GmbH; North Dakota; On-site; USD 120,000 - 150,000; Full time

Job summary

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE) – Principal Engineer for PowerEdge XE. You will join our Product Services team to deliver expert on-site and remote support, guiding installation, configuration, and troubleshooting.

In this fast-paced, customer-critical role, you will drive issue resolution, coordinate service events and improve service processes to ensure optimal performance of Dell technologies for key customers.

Responsibilities

• Drive resolution for customer issues on PowerEdge XE as a DSE Principal Engineer.
• Improve processes, standards and strategies to optimize Dell Technologies' Support Services.

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.