Principal Field Service Engineer – PowerEdge XE

Dell GmbH; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Dell Technologies’ Technical Support team delivers expert help by phone, email, online, and social media for Dell product customers. The Principal Engineer on the DSE Product Services team leads onsite support and drives rapid issue resolution for complex installations, configurations, and use cases.

You’ll own technical diagnostics, document problems, and collaborate to improve processes, standards, and strategies that enhance Dell Support Services. Onsite role focused on PowerEdge XE family.

Responsibilities

• Drive resolution for complex technical issues in a fast-paced, customer-critical environment.
• Analyze problems, identify causes, and document the solution for Dell Technologies products.
• Improve processes, standards, and strategies to enhance Dell Support Services.

Job description

Dell Technologies’ Technical Support team delivers expert help by phone, email, online, and social media for Dell product customers. The Principal Engineer on the DSE Product Services team leads onsite support and drives rapid issue resolution for complex installations, configurations, and use cases.

You’ll own technical diagnostics, document problems, and collaborate to improve processes, standards, and strategies that enhance Dell Support Services. Onsite role focused on PowerEdge XE family.