Principal Engineer, Field Service - Texas

Dell GmbH; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE), Principal Engineer for PowerEdge XE, to drive resolution for the customer’s technology sets in a fast-paced, customer-critical environment. You will deliver personalized support, coordinate service events, and streamline problem resolution by analyzing issues, identifying causes, and documenting solutions.

This role involves collaboration with cross-functional teams and ongoing knowledge-sharing to raise service quality.

Job description

What you’ll achieve

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.