Principal Engineer, Field Service - Texas

Dell Technologies; Austin (TX); On-site; USD 150,000 - 200,000; Full time

Job summary

Dell Technologies in the United States is seeking an Onsite Designated Support Engineer (DSE); Principal Engineer to drive resolution for customer technology sets. You will provide personalized onsite support, coordinate service events, and document problems to improve Dell's support services.

The role focuses on resolving complex issues in a fast-paced, customer-critical environment, analyzing causes, recommending solutions, and driving process improvements within the DSE Product Services team.

Qualifications

• Support activities include installation, operation, configuration and use of Dell Technologies products.
• Remote diagnostic technical support for critical issues.
• Document problems and communicate resolutions.

Responsibilities

• Resolve complex technical issues in a fast-paced, customer-critical environment.
• Drive resolution for the customer's technology sets and coordinate service events.
• Document problems and recommended solutions to improve service delivery.

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.