Senior Onsite Designated Support Engineer PowerEdge XE

Dell; Scituate (MA); On-site; USD 96,000 - 125,000; Full time

Job summary

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE) to drive resolution for PowerEdge XE environments. As Principal Engineer, you’ll lead root-cause analysis, coordinate with engineering and account teams, and perform hands-on troubleshooting and hardware remediation onsite.

You will maintain proactive engagement with customers through health assessments and regular service reviews, translating complex issues for non-technical audiences and guiding real-time recovery efforts.

Qualifications

• 8–12 years of related experience in a professional role.
• Proven dedication to quality customer service and active listening.
• Strong ability to translate complex technical issues for non-technical audiences.

Responsibilities

• Lead root cause analysis and recreation of complex customer system issues.
• Serve as primary escalation point for high-visibility issues.
• Perform hands-on troubleshooting and hardware replacement.
• Direct onsite engineers and technicians with recovery plans.
• Maintain proactive engagement through system health assessments and reviews.

Skills

8-12 years exp

PowerEdge hardware

PowerEdge XE servers

Analytical skills

Communication skills

Customer service

Education

Bachelor’s degree or higher

Job description

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE) to drive resolution for PowerEdge XE environments. As Principal Engineer, you’ll lead root-cause analysis, coordinate with engineering and account teams, and perform hands-on troubleshooting and hardware remediation onsite.

You will maintain proactive engagement with customers through health assessments and regular service reviews, translating complex issues for non-technical audiences and guiding real-time recovery efforts.