Senior Onsite Deskside Support Engineer

Cognizant Technology Solutions Corporation

Fort Wayne (IN)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in Fort Wayne, IN is seeking a Deskside Support Engineer to deliver onsite end-user support. You will manage Windows 11 desktop issues, help with devices, peripherals, and conference room tech, while ensuring responsive service and ticket closure.

The role emphasizes strong troubleshooting, customer service, and collaboration with IT teams to maintain workplace technology, manage assets, and support business continuity in a fast-paced environment.

Qualifications

6+ years of experience in Desktop Support or End User Computing environments.
Strong knowledge of Windows 11 administration, configuration, and troubleshooting.
Experience supporting desktop hardware, laptops, printers, mobile devices, and peripherals.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic connectivity troubleshooting.
Experience deploying, configuring, and maintaining end-user computing devices.
Experience supporting conference room technologies and audio/video equipment.
Strong customer service, communication, and problem-solving skills.
Ability to prioritize multiple support requests in a fast-paced environment.

Responsibilities

Provide Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, peripherals, and end-user computing environments.
Troubleshoot hardware, software, application, login, and connectivity issues while ensuring timely resolution through the ticketing system.
Deliver excellent customer support by managing incidents and service requests, providing regular updates, and meeting service-level expectations.
Support conference room technologies including displays, cameras, microphones, speaker systems, Microsoft Teams-enabled meeting rooms, and other collaboration tools.
Troubleshoot and resolve audio/visual issues before and during meetings, coordinating with vendors and remote support teams when required.
Configure, deploy, image, upgrade, and maintain laptops, desktops, and workstations for new hires and existing employees.
Support user provisioning activities including account setup, onboarding, device assignments, access management, and VDI troubleshooting.
Maintain accurate IT asset inventory records and track the lifecycle of end-user devices and equipment.
Perform basic troubleshooting of LAN, Wi-Fi, VPN, internet, TCP/IP, DNS, and DHCP-related connectivity issues and elevate complex infrastructure problems as needed.
Create and maintain technical documentation, knowledge articles, troubleshooting guides, operational procedures, and support records.
Participate in IT initiatives such as office moves, technology rollouts, hardware refreshes, software deployments, and continuous process improvement projects.
Leverage Microsoft 365, Active Directory, Azure Entra ID, ITSM tools, and IT asset management platforms while applying strong communication, problem-solving, and customer service skills.