Senior Onsite IT Support Engineer - Windows & AV

Cognizant; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Support Engineer to provide onsite IT support for end users in Fort Wayne, Indiana. The role covers desktop and mobile device support, Windows 11 administration, conference room equipment, and active collaboration with IT teams.

The ideal candidate will have strong troubleshooting, customer service, and communication skills. This onsite position requires 5 days on-site at the client or Cognizant office in Fort Wayne, IN, USA, with responsibilities spanning

Qualifications

• 6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments.
• Strong knowledge of Windows 11 administration, configuration, and troubleshooting.
• Experience supporting desktop hardware, laptops, printers, mobile devices, and peripherals.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and basic connectivity troubleshooting.
• Experience deploying, configuring, and maintaining end‑user computing devices.
• Experience supporting conference room technologies and audio/video equipment.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple support requests in a fast‑paced environment.

Responsibilities

• Provide Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, peripherals, and end-user computing environments.
• Troubleshoot hardware, software, application, login, and connectivity issues while ensuring timely resolution through the ticketing system.
• Deliver excellent customer support by managing incidents and service requests, providing regular updates, and meeting service-level expectations.
• Support conference room technologies including displays, cameras, microphones, speaker systems, Microsoft Teams-enabled meeting rooms, and other collaboration tools.
• Troubleshoot and resolve audio/visual issues before and during meetings, coordinating with vendors and remote support teams when required.
• Configure, deploy, image, upgrade, and maintain laptops, desktops, and workstations for new hires and existing employees.
• Support user provisioning activities including account setup, onboarding, device assignments, access management, and VDI troubleshooting.
• Maintain accurate IT asset inventory records and track the lifecycle of end-user devices and equipment.

Skills

Customer service

Troubleshooting

Communication

Prioritization

End-user support

Windows 11 knowledge

Tools

ServiceNow

Remedy

Jira Service Management

VDI

Job description

Cognizant is seeking a Deskside Support Engineer to provide onsite IT support for end users in Fort Wayne, Indiana. The role covers desktop and mobile device support, Windows 11 administration, conference room equipment, and active collaboration with IT teams.

The ideal candidate will have strong troubleshooting, customer service, and communication skills. This onsite position requires 5 days on-site at the client or Cognizant office in Fort Wayne, IN, USA, with responsibilities spanning