Onsite Chat & Email Support Specialist (Level 2) – Morrow, GA

VXI Global Solutions; College Park (GA); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for its 100% onsite office in Morrow, GA. The role emphasizes delivering empathetic, accurate support and owning customer outcomes across chat and email channels.

The ideal candidate has 3+ years of customer support experience, strong written and verbal communication, and a proven ability to handle high-volume inquiries while improving support processes.

Qualifications

• 3+ years of experience in Customer Support or related role.
• Excellent written and verbal communication skills.
• Ability to handle high-volume interactions with empathy and accuracy.

Responsabilités

• Provide exceptional chat and email support, resolving inquiries from start to finish.
• Identify recurring issues, contribute to knowledge articles, and suggest process improvements.
• Collaborate with cross-functional teams to resolve customer concerns and improve service quality.

Connaissances

Customer Support Experience

Written & Verbal Communication

Problem Solving

Multitasking

Resilience under pressure

MS Office Proficiency

Learning new tools quickly

Formation

GED or high school diploma

Bachelor’s degree preferred

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Description du poste

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for its 100% onsite office in Morrow, GA. The role emphasizes delivering empathetic, accurate support and owning customer outcomes across chat and email channels.

The ideal candidate has 3+ years of customer support experience, strong written and verbal communication, and a proven ability to handle high-volume inquiries while improving support processes.