Onsite Chat & Email Support Specialist (Level 2)

VXI Global Solutions

Jonesboro (GA)

On-site

USD 45,000 - 65,000

Full time

8 days ago

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Job summary

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service and positive experiences for our customers. This role is 100% onsite in our Morrow, GA office and requires 3+ years in customer support.

You will handle inquiries with empathy, accuracy, and professionalism across email and chat channels. As a middle-tier individual contributor, you will work with Operations, Product, and Engineering to improve processes,

Qualifications

3+ years of experience in Customer Support, Customer Experience, or a similar role.
1+ years informal or shadow leadership experience.
1+ years of experience in Trust and Safety.
Excellent written and verbal communication with ability to explain complex concepts clearly.
Genuine passion for delivering outstanding customer experience and ownership when issues arise.
Strong attention to detail and ability to handle high-volume cases professionally.

Responsibilities

Provide exceptional customer support through email and chat with professionalism and urgency.
Resolve inquiries from start to finish, ensuring a positive impression.
Identify recurring issues and suggest long-term improvements.
Contribute to knowledge articles and self-service resources.
Collaborate with Operations, Product, and Engineering to resolve customer concerns.