Level 3 Audio and Visual Technician

CompuCom; Santa Clara (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

CompucomStaffing, a division of CompuCom Systems, is seeking a Level 3 Audio and Visual Technician to join our client team onsite in Santa Clara, CA. This role provides end-user support and works closely with clients in person, by phone, email and IM.

You will troubleshoot AV systems, work with Extron and AMX, handle maintenance, and assist with large deployments. Travel between sites may be required, and you should be able to lift up to 35 lbs.

Qualifications

• 3+ years of audio/visual experience.
• Knowledge of live sound signal flow and troubleshooting integrated audio systems.
• Understanding of Extron and AMX control systems.
• Willingness to travel between sites and lift up to 35 lbs.

Responsibilities

• Troubleshoot AV systems quickly with minimal BKMs.
• Coordinate with external vendors for RMA and maintenance.
• Manage site inventory and spare parts using a database.
• Support large project deployments and floor renovations on site.
• Create and resolve break/fix tickets via client ticketing system.
• Provide on-site and remote user support as needed.

Skills

Audio/Visual experience

Live sound troubleshooting

AMX Extron control

Customer service

MS Office Windows

Tools

Extron equipment

GC3 configuration

AMX controllers

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 3 Audio and Visual Technician to join their team onsite in Santa Clara, CA and provide end-user support. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands‑on training and experience.

Duties and Responsibilities

• Quickly troubleshooting AV systems with minimal use of BKMs
• Engage external vendors for RMA replacement and out of scope maintenance
• Improvise and use creative troubleshooting to work around rooms that are \"hard down\"
• Building and maintaining IPL GC3 Files (removing and adding drivers)
• Updating Extron and AMX firmware for preventative maintenance
• Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems
• Managing and completing quarterly preventative maintenance projects
• Creating / resolving break / fix tickets by monitoring client ticketing system
• Engaging customers' requests for meeting support
• Escalating large break / fix issues and workarounds to VC Lead Technician
• Manage site inventory and spares with use of database
• Acting as point of contact for Level 2 technicians
• Engaging VC Lead on site for large project deployments and floor renovations and escalations

Skills and Qualifications

• Minimum 3+ years of audio / visual experience desired
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
• Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
• May be required to travel between sites using personal vehicle / company van
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Wage Range

The rate for this position is between $20.10 - $26.80 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.