Senior Oncology Access & Capacity Specialist

UVA Health; Virginia; In loco; USD 27.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Savings

Disability (Long-term and Short-term)

Health Saving Plans

Certification and Education Support

Descrizione del lavoro

UVA Health is seeking an Access Associate Senior to serve as a trusted access expert across clinical settings, supporting patient intake, registration, scheduling, and financial clearance to ensure seamless entry into care.

The role requires 2+ years of experience, high attention to detail, and strong communication with patients and families. You will collaborate with clinical teams and Epic scheduling templates, contributing to capacity management and efficient patient access.

Competenze

• 2+ years of directly relevant experience required.
• High School Diploma or equivalent required.
• Knowledge of patient access workflows and scheduling.
• Ability to maintain accuracy in high-volume environments.
• Strong communication with patients and families.
• Work with cross-functional teams to resolve scheduling issues.

Mansioni

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services.
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps.
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges.
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards.
• Supports provider capacity management activities for the Oncology Service Line, including maintenance and coordination of provider scheduling templates, appointment availability, and related Epic scheduling configurations.
• Reviews and processes requests for new templates, template modifications, and schedule changes in accordance with established standards, operational guidelines, and clinical service needs.
• Partners with clinical and operational teams to identify scheduling and capacity needs, troubleshoot template‑related issues, and support efficient use of provider resources and patient access

Conoscenze

Patient registration

Insurance verification

Demographic updates

Appointment scheduling

Patient communication

Epic scheduling

Provider scheduling templates

Capacity management

Formazione

High School Diploma or equivalent

Strumenti

Epic Systems

Descrizione del lavoro

UVA Health is seeking an Access Associate Senior to serve as a trusted access expert across clinical settings, supporting patient intake, registration, scheduling, and financial clearance to ensure seamless entry into care.

The role requires 2+ years of experience, high attention to detail, and strong communication with patients and families. You will collaborate with clinical teams and Epic scheduling templates, contributing to capacity management and efficient patient access.