Senior Onboarding & Operations Analyst

CVS Health; Virginia (IL); Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical / Dental / Vision coverage

Paid time off

Retirement savings options

Bonus eligibility

Job summary

CVS Health in the United States is seeking a Senior Analyst to support Hiring, Onboarding, access/system issues for current employees, chargeback oversight, reporting, and Workday functions across Clinical and Government Services. They will ensure all new colleagues are fully onboarded and can perform job functions as assigned.

Duties include maintaining staffing fluctuation of 3000 employee profiles and an additional seasonal staff of 1200-1400, ordering equipment and software, troubleshooting

Qualifications

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM).
• Proficient in Microsoft Office tools (Word, PowerPoint and Excel).
• Must have proven experience at an intermediate level with Microsoft Excel including Formulas V look-ups.
• Proficient in data collection and data entry.
• Assist and lead projects and work instruction creation/updates.
• Ability to lead individual and/or team projects, diagnose and resolve complex business challenges that may require collaboration with operations or other Shared Service teams.

Responsibilities

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Equipment Ordering, Equipment Returns, Chargeback Process, Reporting).
• Work with all levels of Operational Leadership, Resource Planning team(s), and other business partners to understand staffing future changes and opportunities which may impact reports, tools, and outcomes.
• Lead and own individual and/or team projects, diagnose and resolve complex business challenges, many will require collaboration with operations and/or other Shared Service teams.
• Assist and Lead team for Access Issue Resolution (Ticket Management, Access Troubleshooting, Escalating Access Issues, Coordinating with IAM and IT) Documenting and providing guidance to the team on overall resolution.
• Participate and present on ad hoc, daily, weekly, quarterly meetings with business partners and team with onboarding and hiring related items.
• Backup to team for maintaining Employee Profile Information via tracking database and Verint, Training Class Coordination (Equipment Setup, Equipment Troubleshooting, Colleague Start Date Access troubleshooting)

Skills

Customer service

Excel (VLOOKUP)

Data entry

Project leadership

Education

High School diploma or GED

Tools

Microsoft Office

Job description

CVS Health in the United States is seeking a Senior Analyst to support Hiring, Onboarding, access/system issues for current employees, chargeback oversight, reporting, and Workday functions across Clinical and Government Services. They will ensure all new colleagues are fully onboarded and can perform job functions as assigned.

Duties include maintaining staffing fluctuation of 3000 employee profiles and an additional seasonal staff of 1200-1400, ordering equipment and software, troubleshooting