Senior Onboarding & Implementation Lead

Alkami Technology, Inc.; Northern (KY); Hybrid; USD 115,000 - 140,000; Full time

Job summary

Alkami Technology, Inc. seeks a Sr Program Manager, Implementation to lead complex client onboarding and implementation programs across Alkami Digital Banking solutions.

You will coordinate Delivery, Technical Services, Product, and Customer Success, driving customer-facing execution and mitigating delivery risk for successful onboarding and satisfaction. The role demands advanced project management, stakeholder engagement, and an ability to influence practices while guiding junior managers and

Qualifications

• 3–6 years of experience leading implementation programs.
• Bachelor’s degree in Business, Project Management, Information Systems, or related field.
• Strong project scheduling and risk management capabilities.

Responsibilities

• Lead complex implementation programs with schedules and milestones.
• Coordinate cross-functional delivery across Delivery, Technical Services, Product, Customer Success.
• Manage customer onboarding readiness and capture requirements.
• Document risk assessments and mitigation plans.
• Facilitate customer-facing meetings and ensure action item follow-through.

Skills

Program management

Stakeholder management

Customer onboarding

Cross-functional collaboration

Analytical thinking

Leadership

Education

Bachelor’s degree in Business, Project Management, Information Systems, or related field

Tools

Jira

Smartsheet

Job description

Alkami Technology, Inc. seeks a Sr Program Manager, Implementation to lead complex client onboarding and implementation programs across Alkami Digital Banking solutions.

You will coordinate Delivery, Technical Services, Product, and Customer Success, driving customer-facing execution and mitigating delivery risk for successful onboarding and satisfaction. The role demands advanced project management, stakeholder engagement, and an ability to influence practices while guiding junior managers and