Sr. Program Manager - Implementation

Alkami Technology, Inc.; Northern (KY); Hybrid; USD 115,000 - 140,000; Full time

Job summary

Alkami Technology, Inc. seeks a Sr Program Manager, Implementation to lead complex client onboarding and implementation programs across Alkami Digital Banking solutions.

You will coordinate Delivery, Technical Services, Product, and Customer Success, driving customer-facing execution and mitigating delivery risk for successful onboarding and satisfaction. The role demands advanced project management, stakeholder engagement, and an ability to influence practices while guiding junior managers and

Qualifications

• 3–6 years of experience leading implementation programs.
• Bachelor’s degree in Business, Project Management, Information Systems, or related field.
• Strong project scheduling and risk management capabilities.

Responsibilities

• Lead complex implementation programs with schedules and milestones.
• Coordinate cross-functional delivery across Delivery, Technical Services, Product, Customer Success.
• Manage customer onboarding readiness and capture requirements.
• Document risk assessments and mitigation plans.
• Facilitate customer-facing meetings and ensure action item follow-through.

Skills

Program management

Stakeholder management

Customer onboarding

Cross-functional collaboration

Analytical thinking

Leadership

Education

Bachelor’s degree in Business, Project Management, Information Systems, or related field

Tools

Jira

Smartsheet

Job description

The Sr Program Manager, Implementation serves as an experienced implementation delivery professional responsible for leading complex client onboarding and implementation programs across Alkami Digital Banking solutions. This role independently manages diverse implementation engagements, coordinates cross-functional delivery activities, and drives customer-facing project execution to ensure successful onboarding outcomes and positive client experiences. The position applies advanced project management, stakeholder engagement, and operational problem-solving skills to manage implementation complexity, mitigate delivery risks, and align project outcomes with customer goals and business objectives. The Sr Program Manager, Implementation operates independently on complex initiatives, influences implementation practices, and contributes to operational improvements that enhance delivery consistency, scalability, and customer satisfaction.**Essential Duties & Responsibilities** ● Lead complex implementation programs by developing comprehensive project schedules, managing milestones, and coordinating cross-functional delivery activities across multiple customer engagements ● Serve as the primary implementation lead for assigned customers by proactively managing expectations, facilitating communication, and ensuring alignment on project goals, timelines, and deliverables ● Coordinate implementation activities across Delivery, Technical Services, Product, Customer Success, and external stakeholders by managing dependencies, resolving conflicts, and driving accountability for project outcomes ● Analyze implementation risks and operational challenges by evaluating project progress, identifying potential delays, and developing mitigation strategies that support successful delivery outcomes ● Facilitate customer-facing implementation meetings by leading discussions, documenting action items, and ensuring follow-through on critical implementation activities and decisions● Manage Jira tickets, project tasks, and implementation workflows by prioritizing issue resolution efforts and maintaining visibility into project health, milestones, and operational dependencies● Support onboarding readiness and implementation planning activities by validating customer requirements, operational prerequisites, and resource alignment prior to implementation execution ● Develop and maintain accurate project documentation by preparing schedules, status reports, risk assessments, stakeholder communications, and implementation records throughout the project lifecycle ● Apply advanced project management methodologies by adapting delivery approaches to address varying customer environments, implementation complexities, and operational constraints● Build strong customer relationships by acting as a trusted advisor, proactively addressing concerns, and guiding customers through implementation processes and decision-making activities ● Drive implementation execution by coordinating internal resources, monitoring progress against timelines, and escalating critical issues that may impact delivery success or customer satisfaction● Identify process improvement opportunities by analyzing recurring implementation challenges and recommending workflow enhancements that improve implementation predictability and operational efficiency ● Collaborate with leadership and implementation stakeholders by providing visibility into project health, resource considerations, and implementation risks across assigned portfolios● Support less experienced program managers by sharing implementation best practices, assisting with issue resolution, and providing guidance on project coordination activities● Manage multiple implementation programs with varying complexity levels by balancing customer priorities, operational demands, and delivery objectives across concurrent engagements **Recommended Experience & Education*****Minimum Years of Experience***3–6 years of experience leading implementation programs, customer onboarding initiatives, project delivery activities, or client-facing operational projects within SaaS, fintech, banking technology, or related environments. ***Education Level*** Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience. **Knowledge, Skills, & Qualifications** **Required** ● Advanced experience managing implementation programs or customer onboarding initiatives● Strong project scheduling, risk management, and stakeholder coordination skills● Ability to independently manage complex implementation engagements and competing priorities ● Strong written and verbal communication skills with customer-facing experience● Experience facilitating cross-functional collaboration across operational, technical, and customer teams ● Ability to analyze implementation risks and develop effective mitigation strategies● Experience using project management and ticketing platforms such as Jira, Smartsheet, or similar tools ● Strong organizational, analytical, and customer relationship management skills **Preferred** ● Experience supporting fintech, SaaS, or digital banking implementation programs● Familiarity with Agile, Waterfall, or hybrid project management methodologies ● Experience coordinating technical implementation or integration-related activities● Knowledge of onboarding operations, delivery lifecycle processes, or customer readiness planning ● Experience contributing to process optimization or operational scalability initiatives● Experience mentoring or guiding junior project or implementation professionalsThe salary range for this position is: $115,000 - $140,000