Senior On-Site Server Support Technician

Worldwide TechServices; Waterloo (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices in Waterloo, IA, is seeking a Dynamic Server Support specialist. This senior role handles repair and troubleshooting of desktops, laptops, deskside support, ESF, and servers, interfacing with clients to resolve issues promptly and accurately.

Responsibilities include handling service calls within SLAs, documenting activities, reporting in real time, and ensuring asset control per client agreements; willingness to travel and lift up to 50 lbs is required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Troubleshooting

Desktop support

Education

Technical school certification or equivalent

0-2 years of relevant experience

Job description

Worldwide TechServices in Waterloo, IA, is seeking a Dynamic Server Support specialist. This senior role handles repair and troubleshooting of desktops, laptops, deskside support, ESF, and servers, interfacing with clients to resolve issues promptly and accurately.

Responsibilities include handling service calls within SLAs, documenting activities, reporting in real time, and ensuring asset control per client agreements; willingness to travel and lift up to 50 lbs is required.