Senior Server Support Technician

Worldwide TechServices; Youngstown (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A technology services company is looking for a Dynamic Server Support technician in Youngstown, Ohio. The role involves troubleshooting client products and providing exceptional customer support. Candidates should have a technical school certification or equivalent and minimal experience, with a focus on communication skills and transportation. The company values customer service experience, and successful candidates will assist clients directly and manage service calls efficiently.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Complete all administrative tasks associated with each call.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A technology services company is looking for a Dynamic Server Support technician in Youngstown, Ohio. The role involves troubleshooting client products and providing exceptional customer support. Candidates should have a technical school certification or equivalent and minimal experience, with a focus on communication skills and transportation. The company values customer service experience, and successful candidates will assist clients directly and manage service calls efficiently.