Senior Onsite Server & Desktop Support Technician

Worldwide TechServices; Macon (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. Dynamic Server Support is a senior position focusing on troubleshooting desktops, laptops, deskside support, ESF, and servers for demanding clients.

Responsibilities include handling service calls, meeting SLAs, reporting activities, and maintaining asset control per client agreements. This role requires driving to client locations and may involve overnight trips as needed.

Qualifications

• Typically requires technical school certification or equivalent.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Travel to client sites

Long distance travel

Lift 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. Dynamic Server Support is a senior position focusing on troubleshooting desktops, laptops, deskside support, ESF, and servers for demanding clients.

Responsibilities include handling service calls, meeting SLAs, reporting activities, and maintaining asset control per client agreements. This role requires driving to client locations and may involve overnight trips as needed.